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Warranty/Return Info
In a time when most manufacturers offer just a standard 1 to 2 year warranty, Pyramid warrants its Wireless Clock Systems to the original user against defective material or workmanship for a period of 5 years from the date of purchase.
The manufacturer's responsibility under this Warranty is limited to the repair or replacement of the defective part or parts. Pyramid reserves the right to determine whether the parts failed because of defective material, workmanship, or other causes. Failure caused by accident, alteration, misuse or improper packaging of returned unit is not covered by this Warranty. Any repair to the equipment other than by Pyramid voids the Warranty. Users in countries other than the USA should contact the Dealer from whom the unit was purchased. The rights under this Warranty are limited to the original user and may not be transferred to subsequent users.
If Customer Support cannot troubleshoot your problem over the phone, we will replace your unit free of charge. Extended service/support and warranties are available. Please contact Customer Support at 800.336.3592 for details.
Returns on non-defective equipment can be made within 30-days of purchase for a full refund after inspection. Returns on non-defective equipment made after 30-days, but within 60 days of shipping will be accepted after inspection and are subject to a 15% restocking fee. Returns after 60 days will not be accepted.
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